CLEAN CLEAN AUTO DETAIL CLUB LLC

Privacy Policy

Effective Date: March 2026

Last Updated: March 2026

Clean Clean Auto Detail Club LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, booking system, or services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you book services, create a Club membership account, submit a contact form, or communicate with us, we may collect the following information:

Full name

Phone number (including mobile phone number)

Email address

Physical address (service location)

Vehicle information (make, model, year, color, license plate)

Payment information (credit/debit card details processed through our secure payment processor)

Service preferences and history

Communication history (texts, calls, DMs, emails)

SMS consent status (whether you have opted in to receive text messages)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type

Device information (mobile, desktop, operating system)

Pages visited and time spent on our website

Referring website or source

Cookies and similar tracking technologies (see Section 7 below)

1.3 Photographs

We take before and after photographs of every service for quality assurance purposes. These photographs may include the exterior and interior of your vehicle. Photographs are associated with your service record.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services

To process bookings, payments, and membership billing

To communicate with you about appointments, confirmations, and follow-ups via phone, email, or SMS/text

To send you service reminders, promotional offers, and Club membership communications (with your consent)

To respond to your inquiries and provide customer support

To maintain service records and quality assurance documentation

To improve our website, marketing, and business operations

To comply with legal obligations

3. SMS/Text Messaging Opt-In and Communications

3.1 How You Opt In

You may opt in to receive SMS/text messages from Clean Clean Auto Detail Club by checking the SMS consent checkbox on our website booking form or contact form, by providing your phone number and requesting text communication during in-person or phone interactions, or by texting us directly to initiate communication.

3.2 Types of Messages

If you opt in, you may receive the following types of SMS/text messages from Clean Clean Auto Detail Club:

Appointment confirmations and reminders

Service updates and follow-ups

Promotional offers and special discounts

Club membership communications and billing notices

Responses to your inquiries

3.3 Message Frequency

Message frequency varies based on your service schedule, membership status, and interactions with us. You may receive approximately 2–10 messages per month, though this may vary.

3.4 Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Clean Clean Auto Detail Club is not responsible for any charges incurred from your carrier.

3.5 Opting Out

You may opt out of receiving SMS/text messages at any time by replying STOP to any text message from us, contacting us directly via phone, email, or Instagram DM, or submitting a request through our website contact form. After opting out, you will receive a one-time confirmation message. You will no longer receive promotional SMS messages, though you may still receive essential transactional messages related to active bookings or memberships unless you explicitly request otherwise.

3.6 Help

For help with our SMS messaging program, reply HELP to any text message from us or contact us using the information in Section 11 of this policy.

3.7 Mobile Information Sharing

  We do not sell, rent, share, or trade your mobile phone number or any personal information collected through our SMS messaging program with third parties or affiliates for promotional or marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Payment Processors: We share payment information with our secure payment processing provider to process transactions. We do not store your full credit or debit card numbers on our systems.

Service Providers: We may share information with third-party tools we use for booking, scheduling, email, or text communications, solely for the purpose of providing our services to you. This includes our SMS messaging platform, which is used to send and receive text messages on our behalf.

Legal Requirements: We may disclose your information if required by law, regulation, legal process, or government request.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

With Your Consent: We may share before/after photographs of your vehicle for marketing purposes only with your explicit consent.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

Secure, encrypted payment processing (PCI-compliant)

Password-protected systems and devices

Limited access to personal information on a need-to-know basis

Encrypted transmission of SMS messages through our messaging platform

Regular review of our data collection, storage, and processing practices

While we take reasonable precautions to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain your account, comply with legal obligations, and resolve disputes. Specifically:

Service records and photographs: Retained for the duration of our business relationship plus 3 years

Payment records: Retained as required by tax and financial regulations (typically 7 years)

Marketing communications and SMS consent records: Until you opt out or unsubscribe

SMS message logs: Retained for up to 12 months for compliance purposes

Website analytics data: Retained in anonymized/aggregated form indefinitely

7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your experience, analyze usage, and support marketing efforts. Types of cookies we may use include:

Essential cookies: Required for basic website functionality (session management, security)

Analytics cookies: Help us understand how visitors interact with our website (page views, traffic sources)

Marketing cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect the functionality of our website. We do not use cookies to collect personal health, financial, or sensitive information.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. Contact us to make such a request.

8.2 Deletion

You may request deletion of your personal information, subject to our legal and regulatory retention obligations. We will respond to deletion requests within 45 days.

8.3 Marketing Communications

You may opt out of receiving promotional communications from us at any time by replying STOP to any text message, clicking the unsubscribe link in any email, or contacting us directly. Opting out of marketing communications will not affect service-related communications (appointment confirmations, receipts, etc.).

8.4 California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have additional rights including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information. To exercise your CCPA rights, contact us using the information provided below.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Third-Party Links

Our website or social media channels may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last Updated” date. Material changes will be communicated to active Club members via text or email. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with our SMS messaging program, please contact us:

Clean Clean Auto Detail Club LLC

San Diego, California

Instagram: @cleanclean619

Phone/Text: 6193049114

Email: [email protected]

© 2026 Clean Clean Auto Detail Club LLC. All rights reserved.